Business Development Manager

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. 

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to our continued global expansion, we are looking for a Business Development Manager to support our sales requirements in the Benelux region.

As an experienced Business Development Manager, you will be adept at closing new sales deals across assigned regions. You will be responsible for creating and executing effective sales plans and pitches to develop leads and communicate an understanding of customer requirements to ensure efficient progression through deals. 

Location...

This role is based in our office in Den Haag, Netherlands. 

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3 days per week as per our hybrid working policy.

Key responsibilities of the role...

Account planning

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.

Customer relationships & satisfaction

• Regularly meet and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain a detailed knowledge of customer objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.

Bid/tender management

• Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins.
• Motivate and coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines.
• Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.
• Take overall responsibility for delivering any assigned opportunities, whether directly managed or through a bid team.

Product and sales expert

• Maintain a broad understanding of key products and technology relevant to our services.
• Maintain a good understanding of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

About you...

• Bachelor's Degree or equivalent in a relevant subject.
• Good experience of managing or closing major accounts, of at least two years.
• Demonstrable experience of meeting or exceeding sales targets.
• Keen interest and understanding of technology and technical sales.
• Good interpersonal skills, including effective influencing and negotiating.
• Good communication, including presentation skills and being able to adapt style to suit the audience.
• Proven Right to Work in the Netherlands.
• Native or fluent Dutch and English language level. 

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.