Partner Manager

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. 

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

Due to our continued global expansion, we are looking for an experienced Partner Manager to join our global sales team. 

As a Partner Manager you will be responsible for planning and executing business plans with partners who sell Content Guru solutions and services. You will work closely with our partners to follow funnels and pipelines and ensure any support required is provided. 

The ideal candidate will be technically astute and able to manage and direct all customer queries. We are looking for someone with experience in partner sales who has a track record for managing client relationships and consistently meeting revenue targets.

Location...

This role is based in our office in Den Haag, Netherlands. 

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices/partner offices a minimum of 3 days per week as per our hybrid working policy.

Due to the nature of the role, there is an expectation to spend at least 50% of your time embedded with partners at their premises. 

Please note, to be considered for this role you must be able to demonstrate proof of eligibility to work in the Netherlands and speak fluent/native level Dutch.

Key responsibilities of the role...

Partner planning

• Achieve revenue & margin targets from new customers on a monthly, quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress.

Partner relationships & satisfaction

• Regularly meet and build effective relationships with existing and potential partners.
• Drive the promotion and sale of additional services to or through the partners.
• Maintain a detailed knowledge of partner objectives and key personnel.
• Set customer expectations during sales, delivery and throughout the contract.
• Coordinate internal teams to deliver to partner expectations.
• Escalate on behalf of the customer as required.

Product and sales expert

• Maintain a broad understanding of key products and technology relevant to our services.
• Maintain a good understanding of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

About you...

• Bachelor's Degree or equivalent in a relevant subject.
• Good experience of managing partner and closing major accounts, typically of at least 4 years.
• Proven ability to form close, trusted relationships with external stakeholders.
• Demonstrable experience of meeting or exceeding sales targets.
• Experience in the SaaS industry, CCaaS desirable.
• Good interpersonal skills, including effective influencing and negotiating. 
• Fluency in Dutch and English language. 

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.