Data Scientist

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience.

From our omni-channel cloud contact centre solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

As a Data Scientist, you will develop sophisticated algorithms and predictive models, leveraging a broad spectrum of techniques from mathematical and statistical methods to advanced machine learning approaches. You will be working alongside DevOps and software development teams to ensure seamless integration and efficacy of your models to Content Guru’s software to deliver mission-critical communications solutions for customers.

Location...

We welcome applications from candidates based in either Porto, Portugal or Bracknell, Berkshire. 

This is an office-based vacancy and as such we expect all applicants to be willing to commute to our offices a minimum of 3-4 days per week as per our hybrid working policy. 

Key Responsibilities...

Data Science & Software Development

• Craft and refine predictive models using a diverse array of methods, including but not limited to linear programming, heuristic algorithms, and machine learning techniques.
• Solve complex problems using statistical techniques and data analysis.
• Stay abreast of current research and integrate relevant findings into your work.
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods.
• Develop algorithms and code, primarily using Python and R, and integrate these into our products.
• Conduct research to develop prototypes and proof of concepts.
• Work within an agile team to develop applications to meet product/customer requirements.
• Thoroughly test algorithms or developments to make sure they perform the desired task correctly in all cases.
• Work with Quality Assurance teams/processes to validate builds ready for launch.

Maintenance & improvement

• Problem solve and fix bugs as discovered/reported.
• Address and resolve any issues that arise post-deployment.
• Perform ongoing maintenance or upgrade of the platform as required, following internal change procedures at all times.
• Peer review colleague’s work.
• Share ideas and work on projects for improving applications, process or the wider platform.
• Review projects/deployments and learn lessons to improve future performance.
• Stay up to date with data science literature and technological advancements. Learn and test new technologies, frameworks, research paper and languages as relevant.

About you...

• Bachelor’s Degree in a STEM subject, preferably from a Russell Group University.
• Strong mathematical and statistical background; expertise in Python and R, including libraries like Numpy, Pandas, Pytorch and Scikit-learn.
• Demonstrable experience in data science and a proven track record in developing predictive models.
• Experience contributing to a software project / product.
• Experience with databases.

In addition any experience in the following would be beneficial:

• A post-graduate degree in Data Science or a related field
• Experience in source control, in particular Git.
• Experience working within an agile environment, in particular Scrum, and applying supporting practices.
• Experience with C# and Microsoft SQL Server.
• Good experience in database technologies, such as Microsoft SQL Server.
• Experience in developing containerising applications with Docker and using orchestration such as Kubernetes.

Required skills

• Data Science
• Python
• R

About the Company:

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, Portugal, Bulgaria and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We take pride in our core beliefs of teamwork, quality and agility. Time and again, this ethos has been reflected in our high-quality products and our aptitude for providing quick, responsive solutions to our customers. With a core staff of intelligent and passionate individuals, we are looking for new members to continue upholding our beliefs and to catalyse further successes as we expand on a global scale.

Content Guru knows that inclusivity drives innovation. We are an equal opportunity employer with an inclusive workforce of every race, gender, religion, orientation, or disability. We’re devoted to people, and nurture talent and development.