Marketing Manager

Content Guru is a leading provider of cloud communications solutions. We help businesses across the globe to enhance their customer engagement and experience. 

From our omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

What we are looking for...

We are looking for a talented Marketing professional to develop, implement and execute strategic marketing plans to promote our brand, attract potential customers and retain existing ones. 

The Marketing Manager forms an integral part of our wider Marketing department. The APAC Marketing Manager will work closely with the Global Marketing and Sales teams to formulate and execute integrated marketing programs to generate brand awareness across the APAC market. 

Location...

This role is based in our office in Tokyo, Japan.

PLEASE NOTE, THIS IS A OFFICE BASED ROLE.

Key responsibilities of the role...

Marketing management

• Set up, execute and monitor (regional) marketing plans to create leads, increase brand awareness and nurture client base.
• Create leads through online, offline channels and partnerships, including acquisition via digital channels and lead nurture through CRM tools.
• Increase brand awareness through relevant content, partners, sponsorships, awards, online and offline.

Website maintenance and UX

• Manage and maintain the Content Guru Japan website.
• Ensure content is regularly updated and translated properly to guarantee best user experience.
• Increase brand awareness through relevant content including case studies, testimonials, product portfolios.

Marketing Partnerships

• Manage and execute (regional) partnerships to create sales opportunities and increase brand awareness
• Assist with the organisation of sponsorship opportunities.

Campaign and Event management  

• Set up and execute omnichannel campaigns across international marketplaces as required.
• Organise events, networking opportunities and campaigns via relevant channels.
• Maintain the marketing database and nurture it via marketing automation.

About you...

• Bachelor’s Degree/equivalent, or substantial alternative experience.
• Previous experience delivering successful and strategic ominchannel marketing campaigns.
• Strong background as a senior marketing professional.
• Experience in graphical (user interface) design is desirable.
• Good organisational skills.
• High attention to detail.
• Great communication skills, verbal and written. 
• Native or fluent level Japanese and English. 

About the Company...

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. We have grown to have offices in the UK, US, Netherlands, Germany and Japan, and our award-winning proprietary cloud services now power some of the largest organisations across the globe. Operating in sectors ranging from utilities and travel through to finance and government, our clients include UK Power Networks, Rakuten, Rightmove, Interflora, Sodexo, and the National Health Service (NHS).

Our mission is to enhance the way the world communicates. With our omni-channel cloud contact centre solution, storm®, we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.

We are an equal opportunities employer and consider all qualified and experienced applicants without regard to race, gender, religion, orientation, disability or any other characteristic protected by law. We are devoted to our people and pride ourselves on developing and upskilling our employees to give them the best opportunities for success.